Contact Pointella

Need help with an order, have a question about one of our products, or want more information before making a purchase? The Pointella support team is here to help.

You can contact us regarding product information, order updates, shipping questions, returns, refunds, damaged or incorrect items, or general questions about our store.

Customer Support

Email: support@pointella.xyz
Phone: +1 828-552-3087

Mailing Address:
Pointella
2760 Frederica St
Owensboro, Kentucky 42301
United States

When contacting us about an existing order, please include your order number and the email address used during checkout. If your question concerns a damaged, defective, or incorrect product, including clear photographs of the item and packaging can help us review the issue more efficiently.

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may occasionally be longer during weekends, public holidays, or periods of unusually high demand.

For information regarding returns and refunds, please review our Return & Refund Policy. For estimated delivery times and shipping information, please review our Shipping Policy.

We appreciate your interest in Pointella and look forward to assisting you.