Terms of service

These Terms of Service govern your use of Pointella and purchases made through our online store. By visiting our website or placing an order, you agree to these Terms of Service and any policies referenced within them.

Online Store Terms

By using our website, you represent that you have the legal capacity to enter into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required.

You may not use our products, website, or services for unlawful purposes or in violation of applicable laws.

Product Information

We make reasonable efforts to present product descriptions, photographs, features, colors, dimensions, and other information accurately.

However, product appearance may vary slightly because of manufacturing updates, lighting, photography, screen settings, or other reasonable factors. Such minor differences do not necessarily indicate that a product is defective.

We may update product information, availability, or pricing when necessary.

Prices and Payment

Prices displayed on Pointella may change without prior notice. The price applicable to an order is generally the price displayed when the order is submitted, subject to correction of obvious errors.

Customers are responsible for providing complete and accurate billing, shipping, and payment information.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized payment activity, obvious pricing errors, product unavailability, or violations of these Terms.

If payment has already been collected for an order we subsequently cancel, the applicable amount will be refunded.

Orders

Submitting an order does not necessarily guarantee acceptance. Orders may be subject to payment verification, availability, fraud prevention procedures, and other reasonable checks.

Customers are responsible for reviewing their shipping address before completing checkout.

Shipping

Pointella provides free worldwide shipping. Our typical estimated delivery timeframe is 7–14 days.

Delivery estimates are not guarantees. Delays may occasionally occur because of customs processing, carrier disruptions, severe weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to our Return & Refund Policy. Pointella provides free returns for eligible returns covered by that policy.

Intellectual Property

The content available through Pointella, including our branding, website design, written content, graphics, photographs, and other materials owned by or licensed to us, may be protected by intellectual property laws.

You may not reproduce, distribute, sell, modify, or commercially exploit protected Pointella content without authorization, except as permitted by applicable law.

Third-Party Services

Our website may use services provided by third parties, including payment processors, shipping providers, analytics providers, and ecommerce technology platforms.

The availability or performance of third-party services may be governed by their respective terms and policies.

Prohibited Uses

You may not use Pointella to engage in fraud, interfere with website security, transmit malicious code, scrape the website unlawfully, infringe intellectual property rights, impersonate another person, or engage in conduct prohibited by applicable law.

Disclaimer

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated or legally required. Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Pointella will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation would be unlawful.

Changes to These Terms

We may update these Terms when our services, business practices, or legal requirements change. The current version will be published on this page with an updated revision date.