Shipping policy

Pointella ships to customers worldwide and provides free worldwide shipping on eligible orders placed through our website.

Shipping Cost

Standard worldwide shipping is free. There is no minimum purchase requirement unless otherwise stated during a specific promotion or at checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–14 days

Delivery times are estimates and may vary depending on the destination, carrier network, customs processing, local delivery services, holidays, weather, or other circumstances outside our reasonable control.

Order Processing

Orders must be processed before shipment. Processing includes payment verification, preparation, packaging, and handoff to the appropriate shipping partner.

Once your order has been dispatched, tracking information may be provided when tracking is available for the selected shipping method.

International Shipping

We offer shipping to destinations worldwide where delivery is reasonably available.

International orders may be subject to customs inspections, import requirements, local regulations, duties, taxes, or other charges imposed by the destination country. Where such charges apply and are not collected during checkout, they may be the responsibility of the recipient unless applicable law requires otherwise.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error after placing your order, contact support@pointella.xyz immediately. We will attempt to assist, but we cannot guarantee that an address can be changed once processing or shipment has begun.

Pointella cannot guarantee successful delivery where incorrect or incomplete shipping information has been provided.

Delayed Orders

Although most orders are expected to arrive within the estimated timeframe, unexpected delays can occur.

If your package appears significantly delayed, contact us with your order number so our team can review the available shipping information and assist with next steps.

Lost or Damaged Packages

If tracking indicates a delivery problem or your package arrives significantly damaged, please contact our support team.

Where appropriate, we may request photographs, tracking information, or other details necessary to investigate the issue with the shipping provider.

Multiple Packages

In some cases, products within the same order may be shipped separately because of inventory location, package size, or fulfillment arrangements. If this occurs, your order may arrive in more than one package and at slightly different times.